Sized in UK standards. Not sure? Check our size guide →Kindly select your correct size & color before purchasing.Exchanges accepted within 24hrs for faulty or damaged items.🚚 Orders of 5 or more dresses qualify for FREE delivery!Sized in UK standards. Not sure? Check our size guide →Kindly select your correct size & color before purchasing.Exchanges accepted within 24hrs for faulty or damaged items.🚚 Orders of 5 or more dresses qualify for FREE delivery!
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Returns & Refunds Policy

Last updated: September 2026

Our Commitment

We want you to love what you order. Because fashion items are personal and sizing matters, please review this policy carefully and choose your correct size and colour before completing your purchase.

Exchanges for Faulty or Damaged Items

Exchanges are accepted within 24 hours of delivery for items that are faulty, damaged, or incorrect (for example, you received the wrong item, size, or colour from what you ordered).

To qualify for an exchange, the item must be:

  • Unworn, unwashed, and in its original condition
  • With all original tags and packaging intact
  • Reported to us within 24 hours of delivery, with clear photos of the issue

How to Request an Exchange

  1. Contact us on WhatsApp at +233 24 615 6100 within 24 hours of delivery.
  2. Share your order reference and clear photos or a short video of the issue.
  3. Our team will review your request and guide you through the next steps.

Non-Returnable Situations

We are unable to accept exchanges or returns where:

  • The 24-hour reporting window has passed
  • The item has been worn, washed, altered, or damaged after delivery
  • Tags or original packaging have been removed
  • The issue is a change of mind or an incorrect size selected by the customer at checkout

Refunds

Where an exchange is not possible for an approved faulty or incorrect item, we may offer a replacement or a refund at our discretion. Approved refunds are processed to your original payment method via Paystack. Depending on your bank or mobile money provider, it may take several business days for the refund to reflect in your account. Delivery fees are non-refundable except where the error was ours.

Payment Errors

If you were charged the wrong amount, charged more than once, or made a payment by mistake, contact us on WhatsApp at +233 24 615 6100 with your order reference within 48 hours. Once we confirm the error, we'll refund the affected amount to your original payment method via Paystack. Refunds typically reflect within a few business days, depending on your bank or mobile money provider.

Questions?

For anything related to returns, exchanges, or refunds, contact us on WhatsApp at +233 24 615 6100 or email trendygurlly@gmail.com. You can also review our delivery information and FAQ.