Frequently Asked Questions
Everything you need to know about shopping with TrendyGurlly.
Orders & Payment
How do I place an order?+
Browse our shop, select your size and colour, add items to your cart, then proceed to checkout. Fill in your delivery details and pay securely online. You'll receive a confirmation once your payment is successful.
What payment methods do you accept?+
Payments are processed securely through Paystack. You can pay with MTN Mobile Money, Telecel Cash, AirtelTigo Money, Visa, Mastercard, or bank transfer. When you click pay, choose your preferred method in the secure Paystack window.
Is it safe to pay on your website?+
Yes. All payments are handled by Paystack, a PCI-DSS compliant payment provider. We never see or store your full card or mobile money details on our servers.
Does my payment include the delivery fee?+
No. The amount you pay at checkout covers your items only. We confirm your exact delivery fee with you on WhatsApp after your order, since it depends on your location.
Delivery
Where do you deliver?+
We deliver to all 16 regions of Ghana and ship internationally. For orders outside Ghana, please select 'Other (outside Ghana)' at checkout and we'll confirm shipping cost and timelines with you via WhatsApp.
How long does delivery take?+
Within Greater Accra, delivery is often same day to next day. Other regions typically take 1–5 business days. International timelines vary and are confirmed per order.
How much is delivery?+
Delivery fees depend on your location and are confirmed on WhatsApp after you order. Orders of 5 or more dresses qualify for free delivery within Ghana. See our delivery page for more details.
How can I track my order?+
Use the Track Order page and enter your order reference, or message us on WhatsApp and we'll update you on your order status.
Sizing & Products
How do I choose the right size?+
Our sizes follow UK standards. Please check our Size Guide before ordering and select your correct size and colour, as this helps us get your order right the first time.
Are the product colours accurate?+
We do our best to display accurate colours, but slight variations can occur due to screen settings and lighting. If you're unsure, message us on WhatsApp before ordering.
Returns & Support
Can I return or exchange an item?+
Exchanges are accepted within 24 hours for faulty or damaged items. Please see our Returns & Refunds policy for full details and how to request an exchange.
I paid by mistake or was charged the wrong amount — what do I do?+
Contact us on WhatsApp at +233 24 615 6100 with your order reference within 48 hours. Once we confirm the error (wrong amount, duplicate payment, or accidental payment), we'll refund the affected amount to your original payment method via Paystack. Refunds typically reflect within a few business days, depending on your bank or mobile money provider.
How do I contact customer support?+
The fastest way to reach us is on WhatsApp at +233 24 615 6100. You can also email trendygurlly@gmail.com or message us on Instagram @trendy_gurlly.
Still have questions?
We're happy to help. Reach out and we'll respond as soon as we can.