Privacy Policy

At TrendyGurlly, we respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.

1. Information We Collect

When you shop with us or contact us, we may collect:

• Contact and delivery details: your name, email address, phone number, and delivery address.
• Order information: the items you buy, order references, and communication about your orders.
• Reviews you submit: your name, optional email, rating, and review text.
• Technical data: basic analytics such as pages visited, collected to help us improve the website.

Payment card and mobile money details are collected and processed directly by our payment provider, Paystack. We do not receive or store your full payment credentials.

2. How We Use Your Information

• To process and deliver your orders
• To confirm delivery fees and communicate about your order
• To provide customer support and handle exchanges
• To display approved product reviews
• To improve our website, products, and services
• To comply with legal and regulatory obligations

3. How We Share Information

We do not sell your personal information. We share it only with trusted service providers who help us run our business, including:

• Paystack - to process your payments securely.
• Delivery partners - to deliver your order.
• Hosting and infrastructure providers - to operate the website and store order data securely.

We may also disclose information where required by law.

4. Data Retention & Security

We keep your information only as long as necessary to fulfil orders, provide support, and meet legal requirements. We use reasonable technical and organisational measures to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You may request access to, correction of, or deletion of your personal information, and you may ask us to stop contacting you for marketing purposes. To exercise any of these rights, contact us using the details below.

6. Cookies & Analytics

Our website may use cookies and similar technologies to remember your preferences (such as your cart) and to understand how the site is used. You can control cookies through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always appear on this page with its effective date.

8. Contact Us

If you have questions about this policy or how we handle your data, contact us on WhatsApp at +233 24 615 6100 or email trendygurlly@gmail.com.